Return Policy Page
Aazakart Return & Refund Policy
1. Eligibility for Returns
You may request a return if:
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You received a damaged, defective, or incorrect product.
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The product is unused, in its original packaging, with all tags intact.
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The return request is initiated within 7 days of delivery.
2. Non-Returnable Items
Certain products are not eligible for returns, including:
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Perishable goods (food items, flowers, etc.)
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Personal care & hygiene products (cosmetics, grooming tools, innerwear, etc.)
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Customized or personalized products
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Items marked as "Non-Returnable" on the product page
3. Return Process
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Contact our support team via:
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Email: support@aazakart.com
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Phone/WhatsApp: +91 9129231641
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Provide the order number, reason for return, and supporting photos/videos (if applicable).
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Our team will verify and approve eligible requests.
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Courier pickup will be arranged (if serviceable), or the customer may be asked to self-ship the item to our warehouse address.
4. Refund Process
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Refunds will be processed only after the returned item passes quality inspection.
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Refund methods:
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Prepaid orders: Refund to original payment method (within 5–7 business days)
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Cash on Delivery orders: Refund via bank transfer/UPI (within 5–7 business days)
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Shipping charges are non-refundable unless the return is due to our error.
5. Exchange Policy
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Exchanges are possible only for the same product in a different size/color, subject to availability.
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Exchange requests must follow the same steps as the return process.
6. Cancellations
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Orders can be canceled before they are shipped for a full refund.
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Once shipped, cancellations will be treated as returns.
7. Contact for Returns & Refunds
Aazakart
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Email: support@aazakart.com
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Phone/WhatsApp: +91 9129231641
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Address: Lucknow, India
About Aazakart
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