AAZAKART RETURN & REFUND POLICY 

Effective Date: 01 January 2026

At Aazakart, customer trust is our highest priority. This Return & Refund Policy defines the conditions under which returns, refunds, replacements, and cancellations are processed.

By placing an order on Aazakart, you agree to the terms below.

1. Return Eligibility Window

Customers may request a return if:

Product is damaged, defective, or incorrect

Product is unused, unwashed, and in original condition

All tags, packaging, and accessories are intact

Return request is initiated within 7 days of delivery

⚠️ Requests outside this window may be automatically rejected

2. Aazakart Buyer Protection Guarantee (2026 Upgrade)

We provide a Buyer Protection System:

✔ 100% refund for verified damaged/defective items

✔ Protection against fake or incorrect products

✔ Secure refund processing

⚠️ Abuse of this system (fake claims) may result in:

Account restriction

Refund denial

Permanent ban

3. Non-Returnable Categories

The following items are strictly non-returnable:

Perishable goods (food, flowers, etc.)

Personal care & hygiene products (cosmetics, grooming, innerwear)

Customized / personalized products

Digital products / services

Items marked as “Non-Returnable”

4. Smart Return Verification System (SRVS™)

To initiate a return:

Contact Aazakart Support:

? support@aazakart.com

? +91 9129231641

Provide:

Order ID

Reason for return

Photo/video proof (mandatory for damage/defect claims)

? Aazakart uses verification checks before approval.

5. Reverse Logistics Process

If eligible:

Pickup will be arranged (serviceable areas)

If not serviceable:

Customer must self-ship the product

? Product must be securely packed to avoid rejection.

6. Refund Policy & Timeline

Refund is processed only after Quality Inspection (QC) approval.

Refund Modes

Prepaid Orders:

Refund to original payment method within 5–7 business days

Cash on Delivery (COD):

Refund via Bank Transfer / UPI

7. Refund Conditions

Full refund for:

Damaged / defective / wrong items

Partial or no refund if:

Product is used or damaged by customer

Missing packaging or accessories

⚠️ Shipping charges are non-refundable, unless error is from Aazakart/seller

8. Exchange Policy (Conditional)

Exchange allowed only for:

Size or color variation

Subject to:

Product availability

Same return conditions

? Exchange follows same verification process

9. Cancellation Policy

✔ Full refund if canceled before shipment

❌ After shipment:

Treated as Return Request

10. Fraud Prevention & Risk Control

Aazakart uses advanced systems to detect:

Fake return claims

Product swapping

Abuse of refund system

⚠️ If fraud is detected:

Refund will be blocked

Account may be suspended

Legal action may be initiated

11. Seller Responsibility Clause

Sellers are accountable for:

Product quality

Correct delivery

Return costs for seller fault:

Borne by seller

12. Limitation of Liability

Aazakart acts as a marketplace facilitator and:

Is not responsible for misuse of products

Is not liable for indirect damages

Ensures only process-level support

13. Policy Updates

Aazakart reserves the right to modify this policy anytime. Continued use = acceptance of updated terms.

14. Contact for Returns & Refunds

Aazakart Support Team

? support@aazakart.com

? +91 9129231641

? Lucknow, India

“Shop with confidence. If it’s wrong, Aazakart makes it right.