Aazakart Seller Policy

Seller Policy

Effective Date: 01/01/2024

Welcome to Aazakart. This Seller Policy governs the terms, responsibilities, and conduct of all sellers who list and sell products on our platform. By registering as a seller with Aazakart, you agree to comply with these terms.

1. Seller Registration & Eligibility

• Only individuals or businesses with valid GST registration (if applicable) and a bank account in India can register as sellers.

• Sellers must provide accurate legal details, including name, address, PAN, GSTIN (if applicable), and bank account details.

• Aazakart reserves the right to approve, reject, or terminate any seller account without prior notice for non-compliance.

2. Product Listing Guidelines

• Sellers must ensure all product descriptions, images, and prices are accurate and up to date.

• Misrepresentation, false claims, or misleading images are strictly prohibited.

• Prohibited items include counterfeit goods, illegal products, and items restricted by Indian law or Aazakart’s policies.

3. Pricing & Payments

• Sellers are free to set their own prices but must adhere to applicable MRP laws and Aazakart’s pricing guidelines.

• Payments for orders will be settled within 7–10 business days after successful delivery, subject to deductions for commissions, shipping fees, and applicable taxes.

• All financial transactions will be processed through the bank details provided by the seller.

4. Order Fulfillment & Shipping

• Sellers must process and dispatch orders within the time frame specified in their seller dashboard.

• Products must be packaged securely to prevent damage during transit.

• Sellers must use Aazakart-approved courier partners unless otherwise agreed.

5. Return & Refund Responsibility

• Sellers are responsible for honoring Aazakart’s Return & Refund Policy.

• If a product is returned due to seller error (wrong item, defective, damaged), the seller will bear the return shipping cost.

• Refunds to customers will be processed after the returned item passes quality inspection.

6. Seller Conduct

• Sellers must maintain professional and respectful communication with customers and Aazakart’s support team.

• Use of abusive language, fraudulent activity, or policy violations will result in immediate suspension.

7. Compliance with Laws

• Sellers must comply with all applicable Indian laws, including GST regulations, consumer protection laws, and e-commerce guidelines issued by the Government of India.

• Any violation may result in legal action and termination of the seller account.

8. Intellectual Property Rights

• Sellers must not list products that infringe on trademarks, copyrights, or patents.

• Any infringement complaints may result in product removal and account suspension.

9. Termination of Seller Account

• Aazakart may terminate a seller account for policy violations, poor performance, or fraudulent activity.

• Outstanding dues will be settled as per the payment cycle after necessary deductions.

10. Contact for Seller Support

For seller-related queries, please contact:

Aazakart

• Email: support@aazakart.com

• Phone/WhatsApp: +91 9129231641

• Address: Lucknow, India