AAZAKART CUSTOMER SUPPORT POLICY 2026 

Effective Date: 01 January 2026

At Aazakart, we are committed to delivering fast, transparent, and reliable customer support. This policy defines how customers can reach us, what level of service to expect, and how issues are resolved.

By using Aazakart services, you agree to this Support Policy.

1. Multi-Channel Support System (24/7 Ready Infrastructure)

Customers can contact Aazakart through:

? Email: support@aazakart.com

? Phone/WhatsApp: +91 9129231641

? Contact Form: Available on www.aazakart.com

? Future-ready support includes:

AI Chatbot (24/7 instant replies)

WhatsApp Automation System

In-app Help Center

2. Support Availability & Timings

? Monday – Saturday: 10:00 AM – 7:00 PM (IST)

❌ Sunday & Public Holidays: Closed

⚠️ However:

Critical issues (orders, payments) may be handled on priority basis

3. Scope of Customer Support

We provide assistance for:

Product details & availability

Order placement & checkout issues

Payment failures & confirmations

Shipping, tracking & delivery updates

Returns, refunds & exchanges

Technical issues (website/app errors)

4. Response & Resolution Time (SLA System)

Support Type Response Time

Email Within 24–48 business hours

Phone/WhatsApp Immediate / Same-day

Order Issues 1–3 business days

Complex Escalations 3–5 business days

⚡ Aazakart aims to continuously reduce response time using automation.

5. Smart Ticketing & Tracking System (STS™)

Every query is assigned a Ticket ID

Customers can track status in real-time

All communications are logged for transparency

6. Customer Responsibility Clause

To ensure faster resolution, customers must provide:

Order ID

Registered mobile/email

Clear issue description

Proof (photos/videos if required)

⚠️ Incomplete details may delay resolution

7. Escalation Matrix (Priority Resolution System)

If unsatisfied with initial support:

? Email: escalation@aazakart.com

Include:

Ticket ID

Issue summary

⏱ Escalation Response Time: Within 48 hours

? Advanced escalation may include:

Senior Support Team

Dispute Resolution Team

8. Customer Experience & Conduct Policy

We expect respectful communication.

? Strictly Prohibited:

Abusive language

Threats or harassment

Misuse of support system

⚠️ Violation may result in:

Limited support access

Account restriction

9. Support Limitations

Support is valid only for:

Orders placed on official Aazakart platform

We are not responsible for:

Third-party purchases

Unauthorized sellers

10. AI Support & Automation (2026 Upgrade)

Aazakart integrates AI to:

Provide instant answers

Detect issue patterns

Speed up resolution

⚠️ Final decisions are always verified by human support team

11. Data Privacy & Security

All customer data is handled securely

Information is used only for support resolution

No unauthorized data sharing

12. Policy Updates

Aazakart reserves the right to modify this policy anytime. Continued usage = acceptance of updates.

13. Contact Information

Aazakart Customer Support

? support@aazakart.com

? +91 9129231641

? Lucknow, India

“Real support. Real humans. Real solutions — Aazakart always responds

To dominate like Amazon/Flipkart, you should add: