Support Policy Page
Aazakart Customer Support Policy
1. Support Channels
Customers can reach us through the following methods:
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Email: support@aazakart.com
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Phone/WhatsApp: +91 9129231641
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Contact Form: Available on www.aazakart.com
2. Support Timings
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Monday to Saturday: 10:00 AM – 7:00 PM (IST)
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Sunday & Public Holidays: Closed (urgent order-related issues will be addressed on priority, if possible)
3. Types of Support We Provide
We offer assistance for:
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Product information and availability
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Order placement help
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Payment-related queries
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Shipping and delivery updates
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Return, exchange, and refund guidance
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Technical issues with the website
4. Response Time
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Email: Within 24–48 business hours
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Phone/WhatsApp: Immediate response during working hours
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Order Escalations: Resolved within 3–5 business days depending on the nature of the issue
5. Customer Responsibilities
To help us resolve your issues quickly, please provide:
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Order number
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Registered email/phone number
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Clear details of the query or complaint
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Relevant photos or documents (for damaged/defective products)
6. Escalation Process
If you are unsatisfied with the resolution provided by our first-line support team, you can escalate the matter by emailing escalation@aazakart.com with your ticket ID. Our escalation team will respond within 2 business days.
7. Limitations
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Support is provided only for orders placed directly on www.aazakart.com.
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We do not handle queries related to purchases made through unauthorized sellers or third-party platforms.
8. Policy Updates
Aazakart reserves the right to update or modify this Support Policy at any time. The updated policy will be posted on our website.
Contact Us
For any support-related queries, please reach out to:
Aazakart
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Email: support@aazakart.com
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Phone/WhatsApp: +91 9129231641
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Address: Lucknow, India
About Aazakart
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